COVID-19 Latest Update
How we have adapted online shopping service during COVID-19 level 4 lockdown.
First and foremost, we are wishing you and your loved ones well during these unprecedented times.
As with all businesses in New Zealand, we are actively monitoring the ever-changing situation in New Zealand with regards to COVID-19. We will use this page to keep you informed about any changes to our service, and your ability to gain access to essential products via Redbasket.co.nz.
We will endeavour to keep you informed of any changes. If you have any queries about an existing order, please don’t hesitate to contact our Customer Service team via orders@Redbasket.co.nz.
COVID-19 Level 4 means for Redbasket.co.nz
In accordance with latest MBIE Government guidance we’re able to supply certain essential items on our online store Redbasket.co.nz during current COVID-19 L4 lock-down.
We’re able to supply the following category from FMCG goods;
- Food (Packed Food)
- Toiletries and personal care items
- Cleaning products
- Household item
- Baby products, eg formula and nappies
- Pet food.
Please refer to the official MBIE website for further details – https://covid19.govt.nz/government-actions/covid-19-alert-level/essential-businesses/
Please note, delivery times maybe subject to delays and humble request to Be Kind to our delivery team during delivery.
We will update you as the situation changes as soon as we’re able. If you have any queries please don’t hesitate to contact our Customer Service team via firstname.lastname@example.org.
Product Availability & Substitutions
We’re sorry if some of your chosen items are temporarily unavailable. If the product is unavailable when your order is being picked, then it will not be included in your order. If this happens, we suggest you check back on our website in the next day or so. We are working hard to get stock replenished as quickly as possible.
Our usual process of calling or messaging customers about out of stock products and will do our best to find an alternative or similar product.
We apologise in advance for any inconvenience you may have.
We and our logistic partner have now introduced contactless delivery for the well-being of both our customers and the delivery team.
If you are self-isolating, vulnerable, unwell or have any specific delivery instructions please let us know in the delivery notes when you place your order. Deliveries will be left at the doorstep, unless other instructions are provided.
We will request to do a verbal signature instead of physical signature unless you provide an authority to leave.
Well-being of your, us and others.
Please be assured that we are working with our team and our partners to take every precaution to ensure the continued health and well-being of everyone involved with your order.
Please make sure to stay safe and look after yourself and your family, friends, and community.
We apologise in advance for any inconvenience that you may experience due to this significant increase in demand. We are working hard to fulfil all online orders but we ask you to please be patient and continue.
We’re very grateful for your ongoing patience and support
To find out more about the COVID-19 situation in New Zealand we recommend visiting covid19.govt.nz.
Team Red@Redbasket.co.nzShop Now